Privacy Policy
Draft, pending legal review
This policy explains what personal data Live3000 keeps, for how long, and the rights you have. Version 2026-11-02.
What we keep
Your account details (name, email, locale), the videos, audio, stories and messages you upload, payment records from our payment processor (we never see your card number), and security logs such as hashed IP addresses.
How long we keep it
We keep all of your data and content for as long as the company operates, unless you withdraw consent. If you withdraw consent, your data and content are hidden from everyone except you.
After your death
We keep all of your data and content for as long as the company operates, unless you withdraw consent. If you withdraw consent, your data and content are hidden from everyone except you. On your death, effective immediately, R FORMULA INNOVATIONS, which operates Live3000, becomes the sole and exclusive owner of all of your data and content (your videos, audio, voice, stories, profile, messages and any AI likeness, voice or persona made from them), together with all rights in them. No heir, family member, invitee, contact or estate receives any ownership or any rights in that data or content, and no one may download it. They get only whatever viewing access the company chooses to allow. Uploading also gives R FORMULA INNOVATIONS an exclusive licence to keep and use your material while you are alive. Nothing in these terms limits any rights you have under applicable data-protection law, including the EU GDPR and the UK GDPR. While you are alive you can delete your account from Account, or ask us to erase your personal data, and we will handle that request as the law requires.
Your rights
Nothing in these terms limits any rights you have under applicable data-protection law, including the EU GDPR and the UK GDPR. While you are alive you can delete your account from Account, or ask us to erase your personal data, and we will handle that request as the law requires.
To delete your account, go to Account. To ask for erasure or a copy of your data while you are alive, use the request option in Account.
California privacy notice (CCPA/CPRA)
Pending legal review
This notice applies to residents of California and supplements this Privacy Policy.
Categories of personal information we collect
- Identifiers: name, email address, account ID, IP address.
- Audio, video and visual information: the videos, voice recordings and photos you upload.
- Biometric-type information: a voice model and likeness built only from your own recordings, with your consent.
- Commercial information: plans purchased, call credit top-ups and payment status (card details are handled by our payment processor, PayPal, not us).
- Internet activity: sign-in, security and usage logs.
- Information about the family members and continuation contacts you choose to add.
We use this information only to provide the service you asked for, keep it secure, process payments and meet legal obligations.
No sale or sharing
Do Not Sell or Share My Personal Information: we do not sell your personal information and we do not share it for cross-context behavioural advertising. We have not done so in the past 12 months. We do not knowingly collect information from anyone under 18; accounts are for adults only.
Global Privacy Control
We honour the Global Privacy Control (GPC) browser signal as a valid request to opt out of sale and sharing. Because we never sell or share, no further action is needed, and we never use GPC-enabled visits for advertising.
Your rights
You have the right to know and access, correct, delete, and receive a portable copy of your personal information, to limit use of sensitive personal information, and to opt out of sale or sharing. You can download your data and delete your account from Account, or ask us through the contact route listed in the Terms. We will not discriminate against you for using these rights. An authorised agent may act for you with your signed permission.
Retention
We keep your information for as long as your account and plan are active and as described in the retention section above.